Telephoning

In this lesson we will learn how the procedures in calling in particular with the customs in English. Receiving and making  a call is a common thing. we will study ethics when making and receiving phone calls, mentioning telephone numbers and spell the name in English

These below here are the phrases and vocabularies for telephoning:

A.    When you are a caller

·         Hello/ Good morning / Good afternoon …?

·         Is that …?

·         Can I speak to … please ?

·         May I speak to …?

·         This is … speaking ?

·         I’d like to speak to …

·         I’m trying to contact …

B.     When you are a receiver

·         This is … speaking, who’s that?

·         Who’s speaking please?

·         Who’s calling please?

C.    Giving more information:   

·         I’m calling from  …

·         Can I help you?

·         Asking for a name / information :      

·         Where are you calling from?

·         Are you sure you have the right number / name?

           

D.    When you ask the caller to wait

·         One moment please.

·         Just a minute please.

·         Hang on please

·         Hold the line please.

·         Could you hold on please?

·         Just a moment please.

·         Asking the caller to wait :

E.     When you ask the caller to leave messages

·         Can you leave the message?

·         Can I take your message?

·         Would you like to leave a message?

·         Would you like him/her to call you back?

F.     When connecting :   

·         Thank you for holding.

·         The line’s free now … I’ll put you through.

·         I’m connecting you now.

G.    When finish talking

·         Nice talking to you

·         Talk to you later

For example dialogue :

Alan    : “Good morning, Walker corporation. Can I help you?”

Jessie   : “Good morning. May I speak to Mrs Ariana, please?”

Alan    : “who is speaking, please?”

Jessie   : “This is Jessie ”

Alan    : “could you spell your name, please?”

Jessie   : “J-e-s-s-i-e.”

Alan    : “thank you, Mrs Jessie. Just a moment, please.

Jessie   : “ all right.”

Alan    : “I’m sorry Mrs Jessie. Mrs Ariana in a meeting now”

Jessie   : “that’s OK. Can I leave a message?”

Alan    : “With pleasure, Mrs.”

Jessie   : “Please tell her to call me back at 3 p.m today.”

Alan    : “Right, Mrs Jessie. Could I have your phone number, please ?

Jessie   : OK my phone number is 0866-1736-6981. Have you got that.”

Alan    : “yes sir. 0866-1736-6981. Anything else, Mrs.?”

Jessie   : “no. thank you for your help. Goodbye.”

Alan    : “you’re welcome Mrs, Goodbye.”

Sources:

http://www.learn-english-today.com/business-english/telephone.html

Introducting yourself and Others.

Introduction is a phrase / expression used for the introduction or introduce themselves in English. The phrase / expression introductions or introduce themselves in English (Introduction) very many variations. And each variety has different functions and roles, depending on the circumstances of the conversation.

Things that should be considered in introducing ourselves. Basic Rules to introduce your self.

1.      Convey politely

2.      Use good body gesture according to custom and local culture

3.      Avoid convey things that are negative

4.      Start with a handshake if the introduction of direct

5.      Begin with a greeting (Hi, HI, Hello, Assalamualiakum) if introduction in a public place.

What should be submitted when the introduction your self?

1.      Greet

2.      Convey an introductory sentence

3.      Convey the name, address, home

4.      Present age, occupation, hobbies, interest, pleasure

5.      Convey closing sentence.

The opening sentence of introduction to introduce your self:

1.      Hi

2.      Halo

3.      Hi frienda

4.      Hello class

5.      Hallo everybody

6.      How do you do?

7.      How are you?

Introductory sentence:

1.      First of all I would like to introduce my self……

2.      My name is …

3.      my full name is …

4.      my nick name is ….

5.      Allow me to introduce my self …

6.      I am …

7.      Excuse me, my name is …

8.      How do you do, my name is …

9.      Hello, my name is …

10.  Good morning, my name is …

11.  Let me introduce myself …

12.  I would like to introduce my self …

Introduction Others :

1.      First of all I would like to introduce you to ……

2.      Allow me to introduce …

3.      Excuse me, her name is …

4.      Hello, his name is …

The concluding sentence:

1.      Nice to meet you

2.      It is a pleasure to meet you

3.      See you next time

4.      Good bye

5.      Thank you

6.      Thank you very much

Examples of simple self-introduction

Good morning everyone. Let me introduce myself in a short time. I am Muhammad Andika and you can call me Dika. I was born in Jakarta, June 21st 1995. It means that I’m seventeen years old right now. I moved from Jakarta to this great city because my father has some jobs that must be done. Here, I live at Jl. Untung Suropati, Jasaraya. My house actually is not far from this school and you are only to ride for about 100 m to the east.

I have a nice hobby and that is writing and blogging. I get money from internet especially through blogging. I have a nice blog that provide information of Technology, newest gadget, and many more. You can visit the Techjourney.Com to see my articles.

In my house, I live with my parents named Mr. and Mrs. Wibawa. Both of them work as entrepreneur. My father manages his futsal shoes business while my mother is managing her Batik dress business. I love them very much and I’m actually five brothers. I have two elder sisters and two younger brothers. My first sister is 22 years old named Andina Rizki and now she has been a student of Indonesian University especially for English Literature. Next to my second sister who has been 20 years old named Andien Aulia and she is studying at Gajah Mada University especially for Psychology. I think, I will not tell more about my brothers because it consumes time too much.

That’s all and I would say thank to your attention. Good morning everyone, nice to see you.

Example to introduce Others.

My classmate`s name is Indra Herwawan. He lives in Bandung. His date of birth is June 21st 1994. He is a student at SMUN 3 Bandung. His favorite food pizza. His favorite sport is taekwondo. He wants to be a teacher.

Sources :

http://hindayani.com/contoh-introduction-cara-memperkenalkan-diri-dalam-bahasa-inggris/

http://www.belajarbahasainggrisindonesia.com/contoh-perkenalan-dalam-bahasa-inggris.html

Order Letter and Inquiry Letter

Order Letter

An “Order” is an expense for the person placing the order and an income for the one getting it. But this is not all. The company that bags the order has to fulfill lot of commitments to ensure that it has a satisfied customer, which can be an individual or another company. Timely delivery of the order, quality of delivery and after sale service – are all part and parcel of getting an order.

An Order Letter is the one that is written by the person/company placing the request of purchase from another company. This letter comes into action only when a detailed study of the desired product has been done in the market and based on promised service, quality and price of the product, a decision for a purchase has been made.

An Order Letter should be drafted very carefully as it needs to pen down all the terms and conditions of the purchase for the benefit of both involved parties. It should have details such as product specifications, quantities, price agreed upon, delivery date, late delivery clauses, etc. It should be addressed to the person responsible for the execution of the order with a copy to the head of department. Since it is totally an official letter it should be typed.

Letter of Order Sample

Sales Division

PT. Asep Celullar

Padjajaran no. 123, Bogor, 16171

Dear Mr. Supratman,

Thanks you for your quotation and the price list. We would like to purchase twenty (20) Xiomi Redmi Note 3, all in the color black. At the list price of that phone Rp. 2.350.000 with the discount 15%.

We hope to receive this order no later than, desember 11th, 2016. We reserve the right to reject the goods if received late. Attached to this letter please find our preferred shipping method and receiving address. Payment will be made when the phone has been received.

Please confirm that you received this order by calling us at 0866-1232-1134 anytime during business hours, Monday until Friday.

Thank you for your cooperation.

Yours faithfully,

     Jaya

Jaya celuller

Inquiry Letter

Inquiry Letter is a letter written to request information or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.

A job inquiry letter, also known as a prospecting letter or letter of interest, is sent to companies that may be hiring but haven’t advertised job openings. A well-written inquiry letter can help you get noticed by an employer who may not be actively recruiting. It’s a way for you to get your resume in front of a hiring manager and possibly considered for employment even before a job is listed.

Inquiry letters should contain information on why the company interests you, and how and why your skills and experience would be an asset to the company.

Politeness and brevity are key when it comes to writing a letter of inquiry — remember, you’re aiming to make a good impression, and show that you’d be an asset to the company. Follow the same tone and guidelines you’d use if you were writing a cover letter for an advertised job.

So, down below is the example of inquiry letter. It will help you to more understand about the inquiry letter:

Example of Inquiry Letter

Durian sawit no.13

Bogor, West Java, 16450

November 26, 2016

Mr. Rahmat

Internship Coordinator Associated Bank

Jl. MH. Thamrin no.40

Jakarta Selatan, DKI jakarta

Dear Mr. Rahmat:

During the Fall Job and Internship Fair at the University of Gunadarma– Depok, I had the opportunity to visit with Stevani Ilyas, your College Recruiting Manager. She suggested that I contact you directly to receive more information about your summer internship program.

Through a course on financial institutions, I was exposed to many aspects of commercial banking. This represents a career opportunity that would allow me to combine my interest in finance and my strong interpersonal skills which I have developed through my various work experiences and campus activities. To compliment my academics and present work experience, I would hope to participate in an internship during the summer of 2016.

I would appreciate any information that you could forward to me about your summer internship program. If you have any questions, I can be reached at 0866-1232-1134. I look forward to receiving the information and speaking with you soon. Thank you for your time and consideration.

Sincerely,

Gestar Ramlan

Gestar Ramlan

Sources :

http://www.letters.org/order-letter/order-letter.html

https://www.thebalance.com/job-inquiry-letter-samples-and-writing-tips-2059707