Telephoning

In this lesson we will learn how the procedures in calling in particular with the customs in English. Receiving and making  a call is a common thing. we will study ethics when making and receiving phone calls, mentioning telephone numbers and spell the name in English

These below here are the phrases and vocabularies for telephoning:

A.    When you are a caller

·         Hello/ Good morning / Good afternoon …?

·         Is that …?

·         Can I speak to … please ?

·         May I speak to …?

·         This is … speaking ?

·         I’d like to speak to …

·         I’m trying to contact …

B.     When you are a receiver

·         This is … speaking, who’s that?

·         Who’s speaking please?

·         Who’s calling please?

C.    Giving more information:   

·         I’m calling from  …

·         Can I help you?

·         Asking for a name / information :      

·         Where are you calling from?

·         Are you sure you have the right number / name?

           

D.    When you ask the caller to wait

·         One moment please.

·         Just a minute please.

·         Hang on please

·         Hold the line please.

·         Could you hold on please?

·         Just a moment please.

·         Asking the caller to wait :

E.     When you ask the caller to leave messages

·         Can you leave the message?

·         Can I take your message?

·         Would you like to leave a message?

·         Would you like him/her to call you back?

F.     When connecting :   

·         Thank you for holding.

·         The line’s free now … I’ll put you through.

·         I’m connecting you now.

G.    When finish talking

·         Nice talking to you

·         Talk to you later

For example dialogue :

Alan    : “Good morning, Walker corporation. Can I help you?”

Jessie   : “Good morning. May I speak to Mrs Ariana, please?”

Alan    : “who is speaking, please?”

Jessie   : “This is Jessie ”

Alan    : “could you spell your name, please?”

Jessie   : “J-e-s-s-i-e.”

Alan    : “thank you, Mrs Jessie. Just a moment, please.

Jessie   : “ all right.”

Alan    : “I’m sorry Mrs Jessie. Mrs Ariana in a meeting now”

Jessie   : “that’s OK. Can I leave a message?”

Alan    : “With pleasure, Mrs.”

Jessie   : “Please tell her to call me back at 3 p.m today.”

Alan    : “Right, Mrs Jessie. Could I have your phone number, please ?

Jessie   : OK my phone number is 0866-1736-6981. Have you got that.”

Alan    : “yes sir. 0866-1736-6981. Anything else, Mrs.?”

Jessie   : “no. thank you for your help. Goodbye.”

Alan    : “you’re welcome Mrs, Goodbye.”

Sources:

http://www.learn-english-today.com/business-english/telephone.html